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Since the 1980s, Ghana has embarked on a number of reforms aimed at improving the efficiency and effectiveness of service delivery of all public sector institutions. All these reforms however, with the exception of a few were supply driven, not informed by a comprehensive national reform strategy, not effectively coordinated by a central body in a visible manner, and had no linkages to each other.

As a result, although the reform initiatives have made modest improvements, they were unable to achieve the desired transformation in the performance of the public sector. Till date, the public sector has not been able to effectively contribute the needed support to stimulate private sector growth and development for wealth and job creation.

In response, a National Public Sector Reform Strategy (NPSRS), 2018-2023, with the theme: “Delivering for Citizens and the Private Sector,” was developed and launched on 8th August, 2018 by H.E. the President of the Republic of Ghana, Nana Addo Dankwa Akufo-Addo. The strategy reflects the government’s strong emphasis on the catalytic role of the public sector in private sector growth and development.

A growing private sector supported by an efficient public sector can have a significant positive impact on government’s ability to generate more tax revenue. Hence, a well-functioning public sector with a business-friendly mind-set will foster an enabling environment attractive to and supportive of, both domestic and external investment which can affect the growth of government’s revenue.


The Public Sector Reform for Results Project (PSRRP) partially supports the implementation of Ghana’s National Public Sector Reform Strategy (2018-2023). The development objective of the PSRRP is to improve efficiency and accountability in the delivery of selected services by selected entities. The US$35 million Credit to finance the Public Sector Reform for Results Project (PSRRP) was approved by the Board of Executive Directors of the World Bank on October 23, 2018. The Financing Agreement was signed on November 12, 2018.


Specifically, the PSRRP aims to help sixteen (16) selected agencies improve efficiency and accountability in delivery of key public services to citizens and firms, such as issuance and renewal of passports, vehicle registration and environmental permits, and registration of births and deaths. To incentivize these sixteen entities to improve, disbursement-linked indicators (DLIs) will reward entities which achieve agreed results and improve public accountability. Technical assistance will be provided to strengthen the entities’ capacity to achieve the DLIs. The project has four (4) components whose activities will enable achievement of project objectives.

Component 1 - Strengthening Organizational Performance

This component will provide support to the OHCS and PSC to strengthen their capacity and organizational management and those of Selected Entities and other institutions under their oversight. It will also strengthen the capacity of CHRAJ’s grievance redress and complaints handling of fairness in the delivery of administrative services.

Component 2 – Improving Efficiency, Accountability and Citizen Engagement in the Delivery of Selected Services

This component will assist the SEs to improve their efficiency and accountability in the delivery of Selected Services: DVLA, MoT, BDR, MLGRD, EPA, MESTI, PO, MFARI, GIS, MoI. It will also support NITA to provide ICT core services, other relevant ICT service and related technical support and training to the SEs. Furthermore, the component seeks to support NITA to implement Service Level Agreements (SLAs) with each SE to provide the specified services according to mutually agreed standards. This component would also support the implementation of Government’s NPSRS (2018-2023) relating to improving efficiency, accountability and citizen engagement in the delivery of services by SEs except for OHCS, PSC and CHRAJ.

Component 3 – Monitoring and Evaluation

1. Strengthening the capacity of the Ministry of Monitoring and Evaluation (MoME), MDAs and MMDAs through inter alia:
a) Preparing and implementing M&E policy and performance measurement; and monitoring implementation of the GRF for priority programmes;
b) Developing and monitoring real-time performance for MDAs and MMDAs; and
c) Strengthening M&E capacity.
2. Carrying out activities for enabling stakeholders to interact with citizens and civil society, conducting annual citizen assessment surveys and publishing the results.

Component 4 – Project Management, Coordination and Public Reporting

Carrying out activities to strengthen the Government’s capacity for the project management and coordination including monitoring and evaluation, fiduciary aspects, recruitment of the Independent Verification Agent (IVA) to verify the attainment of the Disbursement Linked Indicators (DLIs), carrying out public outreach on the Project and the NPSRS, generating feedback from citizens and firms on the Selected Services; and instituting a Project-level grievance redress and complaints handling mechanism.

The participating entities are:

Selected Frontline Service Delivery Agencies

  1. Driver and Vehicle Licensing Authority (DVLA)
  2. Passport Office (PO)
  3. Ghana Immigration Service (GIS)
  4. Environmental Protection Agency (EPA)
  5. Births and Deaths Registry (BDR)

Parent Ministries
  1. Ministry of Monitoring and Evaluation
  2. Ministry of Local Government and Rural Development
  3. Ministry of Foreign Affairs and Regional Integration
  4. Ministry of Environment, Science, Technology and Innovation
  5. Ministry of the Interior
  6. Ministry of Transport

Central Management Agencies
  1. Public Services Commission (PSC)
  2. Office of the Head of the Civil Service (OHCS)/ Public Records and Archives Administration Department (PRAAD)
  3. Commission on Human Rights and Administrative Justice (CHRAJ)
  4. National Information Technology Agency (NITA)